We have gathered the most frequently asked questions below. If you cannot find the answer you are looking for, please contact us at email@example.com and we will get back to you shortly.
What payment methods do you accept?
All payments are processed securely through PayPal, either with your existing account or guest checkout. It is the easy, simple, & secure way to pay online. You can pay using Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express via PayPal.
Will I have to pay duties and taxes?
25% sales tax (VAT) is included in the price for customers within the EU. For international customers, customs duty or sales tax may occur, depending on you local customs duties. Please note that these charges are at your own expense.
How much will I be charged for shipping and how long will it take?
Most of the CHRISTINA FISCHER bags are made to order, please allow 3-5 days for it to made and shipped.
DK orders: Free shipping on all orders. Estimated delivery within 2-4 business days.
EU orders: €15. Free shipping on all orders over €300. Estimated delivery within 3-8 business days.
Rest of the world: €20. Estimated delivery within 7-14 business days.
I received my order but changed my mind, what can I do?
Contact us right away at firstname.lastname@example.org. And please review or return policy here.
How do I care for my bag?
See the product care page here.
Do you make custom products upon request?
Depending on your request we make personalized orders. Please see the custom orders page for more info.
What kind of leather do you use?
We only use recycled leather from secondhand leather garments, supporting various charity organizations all over the EU. Read more on our about page here.